Terms & Conditions of Service

By accessing or using the SmartPOS website, cloud Point of Sale (POS), inventory management, accounting, courier integration, or fraud checker services, you agree to be bound by these Terms & Conditions.

If you are registering or using the service on behalf of a company, showroom, retail store, or e-commerce brand, you represent that you have the legal authority to bind that business entity to these terms.

SmartPOS is provided as a cloud-based Software-as-a-Service (SaaS) platform. Subject to an active subscription, we grant your business a non-exclusive, non-transferable license to access and use the software for your internal retail and e-commerce operations.

To continuously improve security, performance, and functionality, SmartPOS regularly deploys system updates and feature enhancements across the platform.

You are responsible for maintaining the confidentiality of your admin, cashier, and moderator login credentials. Using SmartPOS Role-Based Access Control, business owners can restrict which modules or branches each staff member can access.

When an employee leaves your organization or changes roles, it is your responsibility to promptly revoke or update their user access. SmartPOS is not liable for unauthorized actions resulting from shared or compromised staff credentials.

You retain 100% ownership of all business data entered into SmartPOS, including product catalogs, stock levels, sales invoices, customer records, supplier ledgers, and financial reports.

SmartPOS strictly protects your business confidentiality and never sells or shares your proprietary store data with third parties. Your data is stored on encrypted cloud infrastructure with automated daily backups.

Subscription fees are billed in advance on a monthly or annual cycle based on your selected plan, branch count, and active modules. Renewal notices are issued prior to billing expiration.

Because we provide full personalized live demos prior to onboarding, completed setup fees and active subscription payments are non-refundable once account provisioning and staff training have been delivered.

If an invoice remains unpaid past the grace period, account access may be temporarily paused until payment is cleared. Your store data remains safely preserved during the grace period.

SmartPOS integrates with external services including Steadfast, Pathao, RedX, CarryBee, SMS gateways, and courier delivery history APIs to streamline your order fulfillment.

While we maintain seamless API connectivity, SmartPOS is not responsible for physical parcel delivery delays, courier server outages, or inaccuracies originating from third-party courier databases.

SmartPOS may only be used for lawful retail, wholesale, and e-commerce business operations in compliance with the laws of the People's Republic of Bangladesh.

If a user utilizes this software to conceal actual sales figures, manipulate accounting records, evade taxes/VAT, or engage in any financial misrepresentation or accounting irregularities, the user shall bear sole legal responsibility, and SmartPOS shall not be held liable under any circumstances.

You may not copy, reverse-engineer, resell without authorization, run automated scraping bots against the platform, or attempt to compromise server security.

We strive to maintain 99.9% cloud uptime so your showrooms and online operations run smoothly. Scheduled server maintenance is performed during off-peak night hours whenever possible.

Our dedicated Bangladesh support team provides technical assistance and guidance via phone, WhatsApp, and remote desktop support during standard service hours.

SmartPOS shall not be liable for indirect or consequential damages arising from nationwide internet disruptions, force majeure events, or local hardware/network failures at the customer's premises.

These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh, and any disputes shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.